Well as you know by now, I think the books that are written for the work force are great to use at home too. The issues are the same just on a different front. And us moms want not only to be heard but for the follow through to happen also. "Yes You Can!" written by Stacey Hanke and Mary Steinberg gives us tips on how to influence others to take action. Here we learn that it is not just what we say but how we say it.
A prime example is my Dear Hubby. He does not tell me what to do...he ask...in a loving way. In response I almost always want to comply. I mean how do you not say yes to a request that has Dear, Thank You, Please and Appreciate You all in it? Now this communication is not something that came natural to him or I. But through trial and error (we both have been married twice before).
And in return I have had to learn a few things. With my type A personality (you know the Mrs. Always Right issue) I have to stop myself and remind myself that I do not know it all. And what I do not know, I DO NOT know. And also to pause. Listen. Hear! Less is more you know. Or as so many designers will say, edit edit edit.
What I do like is the point of direct communication. Looking in the eyes when you talk. To speak to be heard not to just talk. And that we should speak less and listen more. What great skills to pass on to our kiddos.